Refund Policy
30-Day Comfort Guarantee
We believe comfort changes everything.
Try your NakdTruth hoodie for 30 days. If it’s not the most comfortable hoodie you own, send it back for a full refund. No stress. No pressure.
We take pride in the quality of every piece we create and are committed to resolving any concerns about your purchase.
Return Period
Our 30-Day Comfort Guarantee allows you to evaluate your item within 30 days of receiving it.
This policy is designed to address legitimate concerns and ensure every customer has a fair experience. We appreciate your integrity in honoring the spirit of this guarantee.
Return Conditions
To be eligible for a return:
- Items must be returned within 30 days of delivery
- Items must be in original packaging
- Items must be unworn, unwashed, and suitable for resale
- Original tags must still be attached
To begin a return or exchange, please email us at returns@nakdtruth.com.
Please Note:
- Final sale items are not eligible for return or exchange
- Original shipping costs are non-refundable
- Customers are responsible for return shipping costs
Damaged or Defective Items
While we maintain strict quality standards, occasional issues can happen during production or shipping.
If you receive a damaged or defective item:
- You do not need to return the item
- We will replace it at no additional cost
Please email returns@nakdtruth.com with photos of the issue so we can make it right quickly.
Refunds
Once we receive and inspect your return, we will notify you of approval status.
If approved:
- Refunds are issued to your original payment method
- Please allow up to 10 business days for processing
- Your bank or credit card provider may require additional time to post the refund
Questions?
We’re here for you.
If you have any questions about returns or refunds, contact us at:
support@nakdtruth.com